Dated photo record
Every damaged slope, flashing, and interior stain, photographed before we touch anything.
Our Process
What happens after you call
1
Stop the water
We tarp and seal the damage first, any hour, so the inside of your home stops getting worse.
2
Document everything
Photos of every damaged area, measurements, and notes on the cause – dated and organized for your insurer.
3
Itemized scope and estimate
A written repair scope your adjuster can read line by line, in the format claims departments expect.
4
Repair it properly
Once you have made your decision – claim or pay directly – we do the permanent repair with a written workmanship warranty.
What we document for your claim
Cause assessment
What actually failed and why – wind-lift, hail bruising, impact – stated plainly, because adjusters check.
Itemized repair scope
Materials, quantities, and labour broken out line by line so the claim is easy to review.
Emergency-work record
The tarping and temporary repairs we do immediately are documented and invoiced separately – insurers usually cover reasonable emergency mitigation.
Ottawa storms find the weak points
Wind is the usual culprit here – gusts and microbursts that lift shingles along the edges and ridges, peel back flashing, and drop branches. Hail bruises shingle mats in ways you cannot always see from the ground, and a heavy summer downpour then finds every opening. After a storm, the damage you can see from the driveway is rarely the whole story, which is why we walk the roof and photograph everything before quoting anything.
Honest assessments, including "this is not claim-worthy"
Not every storm mark is a claim. A few lifted shingles are a small repair, and filing a claim below your deductible helps nobody. We tell you plainly what is storm damage, what is wear, and what the repair actually costs – then you decide whether to involve your insurer. When the damage is real and significant, our documentation makes the claim straightforward instead of a fight.
Why documentation decides claims
Adjusters approve claims that are easy to verify: dated photos, measurements, a clear cause, and an itemized scope. That is exactly the package we hand you. And because insurers expect homeowners to prevent further damage, our 24/7 emergency tarping is documented and invoiced separately – reasonable emergency mitigation is usually covered even while the main claim is being reviewed.
Storm damage and insurance FAQs
Does home insurance cover storm damage to a roof in Ottawa?
Sudden storm damage – wind, hail, fallen trees – is covered by most Ontario home policies, while gradual wear and age-related failure is not. Coverage depends on your policy and your roof's condition before the storm, so check your policy or ask your broker; we provide the documentation either way.
Should I file a claim or just pay for the repair?
Compare the repair cost to your deductible. If the fix is a few hundred dollars and your deductible is $1,000+, paying directly is usually smarter. For major damage, a claim makes sense. We give you the honest repair number first so you can decide with real figures.
Will you deal with the insurance adjuster?
We provide the photos, measurements, cause notes, and itemized scope, and we are available to walk the roof with your adjuster and answer their questions. The claim itself stays in your name and under your control.
How fast can you get here after a storm?
Emergency tarping runs 24/7 – see our emergency roofing service. After a major storm we triage: active leaks first, then assessments. The important thing is stopping the water quickly, because insurers expect you to prevent further damage.
A door-knocker offered to handle my whole claim. Should I sign?
Be careful. After big storms, out-of-town crews canvass Ottawa asking homeowners to sign over their claim or an assignment of benefits. Read anything before you sign it, keep control of your own claim, and get a second written quote from a local company that will still be here next year.